/* ═══════════════════════════════════════════════════════════════════
   SLA.CSS — Estilos da aba "SLA WhatsApp" do Mission Control
   v20260505-exec
   Paleta monocromática do design system + acento teal para SLA.
   Inclui: layout executivo, seção Principais Dúvidas, rankings,
   observações, tabela diária, presets expandidos, badges de SLA.
   ⚠ Não altera nenhum seletor das demais abas.
   ═══════════════════════════════════════════════════════════════════ */

/* ── Página SLA ─────────────────────────────────────────────────── */
.sla-page {
  padding: 0 0 40px;
}

/* ── Tela de loading SLA ─────────────────────────────────────────── */
.sla-loading-screen {
  display:         flex;
  flex-direction:  column;
  align-items:     center;
  justify-content: center;
  min-height:      320px;
  gap:             12px;
  color:           var(--mc-text-secondary, #94A3B8);
}
.sla-loading-icon {
  font-size:  40px;
  color:      #2DD4BF;
  animation:  sla-pulse 1.6s ease-in-out infinite;
}
@keyframes sla-pulse {
  0%, 100% { opacity: 1; transform: scale(1);    }
  50%       { opacity: 0.5; transform: scale(0.92); }
}
.sla-loading-title {
  font-size:   16px;
  font-weight: 700;
  color:       var(--mc-text-primary, #E2E8F0);
  font-family: 'Archivo', sans-serif;
}
.sla-loading-msg {
  font-size: 13px;
  color:     var(--mc-text-secondary, #94A3B8);
}
.sla-loading-bar-wrap {
  width:         260px;
  height:        4px;
  background:    var(--mc-border, #1E293B);
  border-radius: 99px;
  overflow:      hidden;
}
.sla-loading-bar {
  height:        100%;
  background:    #2DD4BF;
  border-radius: 99px;
  transition:    width 0.3s ease;
}
.sla-loading-pct {
  font-size: 11px;
  color:     #475569;
}

/* ── Tela de erro SLA ────────────────────────────────────────────── */
.sla-error-screen {
  display:         flex;
  flex-direction:  column;
  align-items:     center;
  justify-content: center;
  min-height:      260px;
  gap:             14px;
}
.sla-error-msg {
  font-size:   13px;
  color:       var(--mc-text-secondary, #94A3B8);
  max-width:   480px;
  text-align:  center;
  line-height: 1.5;
}

/* ── Barra de filtros SLA ────────────────────────────────────────── */
.sla-filter-bar {
  background:    var(--mc-surface, #0F1623);
  border:        1px solid var(--mc-border-subtle, #1E293B);
  border-radius: var(--mc-radius-md, 8px);
  padding:       12px 16px;
  margin-bottom: 16px;
  display:       flex;
  flex-direction: column;
  gap:           10px;
}

.sla-filter-section {
  display:     flex;
  flex-direction: column;
  gap:         6px;
}

.sla-filter-label {
  font-size:   10px;
  font-weight: 600;
  color:       var(--mc-text-secondary, #64748B);
  letter-spacing: 0.06em;
  text-transform: uppercase;
  font-family: 'Archivo', sans-serif;
}

.sla-filter-count {
  font-weight: 400;
  color:       #2DD4BF;
  text-transform: none;
  letter-spacing: 0;
}

.sla-filter-row {
  display:     flex;
  flex-wrap:   wrap;
  gap:         10px;
  align-items: flex-end;
}

.sla-filter-group {
  display:        flex;
  flex-direction: column;
  gap:            4px;
}

.sla-filter-sublabel {
  font-size:   9px;
  font-weight: 600;
  color:       #475569;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  font-family: 'Archivo', sans-serif;
}

.sla-date-input {
  height:        30px;
  padding:       0 8px;
  background:    var(--mc-input-bg, #131E2E);
  border:        1px solid var(--mc-border, #1E293B);
  border-radius: var(--mc-radius-sm, 4px);
  color:         var(--mc-text-primary, #E2E8F0);
  font-size:     12px;
  font-family:   'Archivo', sans-serif;
  cursor:        pointer;
  outline:       none;
  transition:    border-color 0.14s;
}
.sla-date-input:focus {
  border-color: #2DD4BF;
}

/* Busca livre */
.sla-search-group { flex: 1; min-width: 200px; }
.sla-search-wrap {
  position: relative;
}
.sla-search-icon {
  position:    absolute;
  left:        9px;
  top:         50%;
  transform:   translateY(-50%);
  font-size:   10px;
  color:       #475569;
  pointer-events: none;
}
.sla-search-input {
  width:         100%;
  height:        30px;
  padding:       0 10px 0 28px;
  background:    var(--mc-input-bg, #131E2E);
  border:        1px solid var(--mc-border, #1E293B);
  border-radius: var(--mc-radius-sm, 4px);
  color:         var(--mc-text-primary, #E2E8F0);
  font-size:     12px;
  font-family:   'Archivo', sans-serif;
  outline:       none;
  transition:    border-color 0.14s;
  box-sizing:    border-box;
}
.sla-search-input:focus  { border-color: #2DD4BF; }
.sla-search-input::placeholder { color: #475569; }

/* Toggle de execuções */
.sla-toggle-btn {
  height:        30px;
  padding:       0 12px;
  background:    var(--mc-input-bg, #131E2E);
  border:        1px solid var(--mc-border, #1E293B);
  border-radius: var(--mc-radius-sm, 4px);
  color:         var(--mc-text-secondary, #94A3B8);
  font-size:     11px;
  font-family:   'Archivo', sans-serif;
  cursor:        pointer;
  transition:    border-color 0.14s, color 0.14s;
  white-space:   nowrap;
}
.sla-toggle-btn:hover { border-color: var(--mc-border-subtle, #334155); }
.sla-toggle-btn.active {
  border-color: #2DD4BF;
  color:        #2DD4BF;
  background:   rgba(45, 212, 191, 0.08);
}

/* Botões de ação */
.sla-filter-actions {
  flex-direction: row;
  align-items:    flex-end;
  gap:            6px;
  margin-left:    auto;
}
.sla-last-fetch {
  font-size:  10px;
  color:      #475569;
  white-space: nowrap;
  align-self: center;
}

/* Pills de categoria */
.sla-cat-pills {
  display:   flex;
  flex-wrap: wrap;
  gap:       5px;
}
.sla-cat-pill {
  padding:       4px 10px;
  height:        26px;
  background:    transparent;
  border:        1px solid var(--mc-border, #1E293B);
  border-radius: 99px;
  color:         var(--mc-text-secondary, #94A3B8);
  font-size:     11px;
  font-family:   'Archivo', sans-serif;
  cursor:        pointer;
  white-space:   nowrap;
  transition:    border-color 0.14s, color 0.14s, background 0.14s;
}
.sla-cat-pill:hover { border-color: var(--mc-border-subtle, #334155); }
.sla-cat-pill.active { background: rgba(45, 212, 191, 0.08); font-weight: 600; }

/* Pills de grupo */
.sla-grupo-pills {
  display:   flex;
  flex-wrap: wrap;
  gap:       4px;
  max-height: 72px;
  overflow-y: auto;
}
.sla-grupo-pill {
  padding:       3px 9px;
  height:        24px;
  background:    transparent;
  border:        1px solid var(--mc-border, #1E293B);
  border-radius: 4px;
  color:         var(--mc-text-secondary, #94A3B8);
  font-size:     10px;
  font-family:   'Archivo', sans-serif;
  cursor:        pointer;
  white-space:   nowrap;
  transition:    border-color 0.14s, color 0.14s, background 0.14s;
}
.sla-grupo-pill:hover { border-color: var(--mc-border-subtle, #334155); }
.sla-grupo-pill.active {
  border-color: #2DD4BF;
  color:        #2DD4BF;
  background:   rgba(45, 212, 191, 0.08);
  font-weight:  600;
}

/* ── Tabela SLA ─────────────────────────────────────────────────── */
.sla-table-row:hover td { background: var(--mc-hover-bg, rgba(255,255,255,0.03)); }

/* Semáforo de SLA e taxa */
.sla-ok   { color: #34D399 !important; font-weight: 600; }
.sla-warn { color: #FBBF24 !important; font-weight: 600; }
.sla-bad  { color: #F87171 !important; font-weight: 600; }

/* ── Modal de drill-down ─────────────────────────────────────────── */
.sla-modal-overlay {
  position:    fixed;
  inset:       0;
  background:  rgba(0, 0, 0, 0.72);
  display:     flex;
  align-items: flex-start;
  justify-content: center;
  z-index:     1200;
  padding:     40px 16px 16px;
  overflow-y:  auto;
}
.sla-modal {
  background:    var(--mc-surface-raised, #141E2D);
  border:        1px solid var(--mc-border-subtle, #1E293B);
  border-radius: 12px;
  width:         100%;
  max-width:     860px;
  box-shadow:    0 24px 64px rgba(0,0,0,0.6);
  display:       flex;
  flex-direction: column;
}
.sla-modal-header {
  display:         flex;
  align-items:     flex-start;
  justify-content: space-between;
  gap:             16px;
  padding:         20px 24px 16px;
  border-bottom:   1px solid var(--mc-border, #1E293B);
}
.sla-modal-title {
  font-size:   16px;
  font-weight: 700;
  color:       var(--mc-text-primary, #E2E8F0);
  font-family: 'Archivo', sans-serif;
  line-height: 1.3;
}
.sla-modal-sub {
  font-size:  11px;
  color:      var(--mc-text-secondary, #64748B);
  margin-top: 4px;
  font-family: 'Archivo', sans-serif;
}
.sla-modal-close {
  width:         32px;
  height:        32px;
  border-radius: 6px;
  border:        1px solid var(--mc-border, #1E293B);
  background:    transparent;
  color:         var(--mc-text-secondary, #64748B);
  cursor:        pointer;
  display:       flex;
  align-items:   center;
  justify-content: center;
  flex-shrink:   0;
  transition:    background 0.14s, color 0.14s;
}
.sla-modal-close:hover { background: var(--mc-hover-bg); color: #E2E8F0; }

.sla-modal-body {
  padding:        20px 24px;
  display:        flex;
  flex-direction: column;
  gap:            20px;
}
.sla-modal-chart {
  background:    var(--mc-surface, #0F1623);
  border:        1px solid var(--mc-border, #1E293B);
  border-radius: 8px;
  padding:       12px;
}
.sla-modal-section {
  display:        flex;
  flex-direction: column;
  gap:            8px;
}
.sla-modal-section-title {
  font-size:   11px;
  font-weight: 600;
  color:       var(--mc-text-secondary, #64748B);
  text-transform: uppercase;
  letter-spacing: 0.06em;
  font-family: 'Archivo', sans-serif;
}
.sla-modal-obs,
.sla-modal-pend {
  font-size:   13px;
  color:       var(--mc-text-primary, #CBD5E1);
  line-height: 1.65;
  background:  var(--mc-surface, #0F1623);
  border:      1px solid var(--mc-border, #1E293B);
  border-radius: 6px;
  padding:     12px 14px;
  white-space: pre-wrap;
  font-family: 'Archivo', sans-serif;
  max-height:  220px;
  overflow-y:  auto;
}
.sla-modal-pend { color: #FBBF24; border-color: rgba(251,191,36,0.2); }

.sla-modal-table-wrap {
  overflow-x: auto;
  border:     1px solid var(--mc-border, #1E293B);
  border-radius: 6px;
}
.sla-drill-table {
  width:      100%;
  font-size:  12px;
}

/* ── Presets de período (linha expandida) ───────────────────────── */
.sla-preset-row {
  display:     flex;
  flex-wrap:   wrap;
  gap:         5px;
  align-items: center;
}
.sla-preset-btn {
  display:       inline-flex;
  align-items:   center;
  gap:           5px;
  height:        28px;
  padding:       0 11px;
  background:    transparent;
  border:        1px solid var(--mc-border, #1E293B);
  border-radius: 4px;
  color:         var(--mc-text-secondary, #94A3B8);
  font-size:     11px;
  font-family:   'Archivo', sans-serif;
  cursor:        pointer;
  white-space:   nowrap;
  transition:    border-color 0.14s, color 0.14s, background 0.14s;
}
.sla-preset-btn:hover { border-color: var(--mc-border-subtle, #334155); color: #CBD5E1; }
.sla-preset-btn.active {
  border-color: #2DD4BF;
  color:        #2DD4BF;
  background:   rgba(45, 212, 191, 0.08);
  font-weight:  600;
}
.sla-date-pair {
  display:     flex;
  align-items: center;
  gap:         5px;
  margin-left: 4px;
}

/* ── Badge no header ────────────────────────────────────────────── */
.sla-header-badge {
  display:       inline-flex;
  align-items:   center;
  gap:           5px;
  padding:       4px 10px;
  background:    rgba(45, 212, 191, 0.1);
  border:        1px solid rgba(45, 212, 191, 0.25);
  border-radius: 99px;
  font-size:     11px;
  color:         #2DD4BF;
  font-family:   'Archivo', sans-serif;
  font-weight:   600;
}

/* ── Seção Observações Gerais ───────────────────────────────────── */
.sla-obs-card {
  background:    var(--mc-surface, #0F1623);
  border:        1px solid var(--mc-border-subtle, #1E293B);
  border-radius: var(--mc-radius-md, 8px);
  padding:       16px 20px;
}
.sla-obs-header {
  display:         flex;
  justify-content: space-between;
  align-items:     flex-start;
  margin-bottom:   14px;
  gap:             12px;
}
.sla-obs-title {
  font-size:   14px;
  font-weight: 700;
  color:       var(--mc-text-primary, #E2E8F0);
  font-family: 'Archivo', sans-serif;
}
.sla-obs-sub {
  font-size:  11px;
  color:      var(--mc-text-secondary, #64748B);
  margin-top: 3px;
  font-family: 'Archivo', sans-serif;
}
.sla-obs-list {
  display:        flex;
  flex-direction: column;
  gap:            10px;
}
.sla-obs-item {
  background:    var(--mc-surface-raised, #141E2D);
  border:        1px solid var(--mc-border, #1E293B);
  border-radius: 6px;
  padding:       10px 14px;
}
.sla-obs-meta {
  display:       flex;
  align-items:   center;
  gap:           10px;
  margin-bottom: 6px;
}
.sla-obs-data {
  font-size:   10px;
  font-weight: 600;
  color:       #64748B;
  font-family: 'Archivo', sans-serif;
  background:  rgba(100, 116, 139, 0.1);
  padding:     2px 7px;
  border-radius: 3px;
}
.sla-obs-grupo {
  font-size:   10px;
  color:       #2DD4BF;
  font-weight: 600;
  font-family: 'Archivo', sans-serif;
}
.sla-obs-texto {
  font-size:   12px;
  color:       var(--mc-text-primary, #CBD5E1);
  line-height: 1.6;
  font-family: 'Archivo', sans-serif;
  white-space: pre-wrap;
}

/* ── Rankings leves ─────────────────────────────────────────────── */
.sla-rankings-grid {
  display:               grid;
  grid-template-columns: repeat(3, 1fr);
  gap:                   12px;
}
@media (max-width: 960px) {
  .sla-rankings-grid { grid-template-columns: 1fr; }
}

/* ── Seção Principais Dúvidas ───────────────────────────────────── */

/* Filtros locais do bloco de dúvidas */
.sla-duv-filters {
  display:     flex;
  flex-wrap:   wrap;
  gap:         8px;
  align-items: center;
  margin-bottom: 10px;
  padding:     10px 12px;
  background:  var(--mc-surface, #0F1623);
  border:      1px solid var(--mc-border, #1E293B);
  border-radius: 6px;
}
.sla-duv-filter-group {
  display:   flex;
  gap:       5px;
  flex-wrap: wrap;
}
.sla-duv-select {
  height:        30px;
  padding:       0 28px 0 8px;
  background:    var(--mc-input-bg, #131E2E);
  border:        1px solid var(--mc-border, #1E293B);
  border-radius: var(--mc-radius-sm, 4px);
  color:         var(--mc-text-primary, #E2E8F0);
  font-size:     11px;
  font-family:   'Archivo', sans-serif;
  cursor:        pointer;
  outline:       none;
  appearance:    none;
  -webkit-appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%2364748B'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 8px center;
  transition:    border-color 0.14s;
}
.sla-duv-select:focus { border-color: #2DD4BF; }

/* Tabela de dúvidas */
.sla-duv-table {
  font-size: 11px;
}
.sla-duv-table th {
  font-size: 10px;
}
.sla-duv-texto {
  max-width:    240px;
  white-space:  nowrap;
  overflow:     hidden;
  text-overflow: ellipsis;
  font-size:    11px;
  cursor:       help;
}

/* Badge genérico de dúvida */
.sla-duv-badge {
  display:       inline-flex;
  align-items:   center;
  padding:       2px 7px;
  border-radius: 3px;
  font-size:     10px;
  font-weight:   600;
  font-family:   'Archivo', sans-serif;
  white-space:   nowrap;
}
/* Categoria */
.sla-duv-cat {
  background: rgba(96, 165, 250, 0.12);
  color:      #60A5FA;
  border:     1px solid rgba(96, 165, 250, 0.2);
}
/* Status: respondida */
.sla-duv-resp {
  background: rgba(52, 211, 153, 0.1);
  color:      #34D399;
  border:     1px solid rgba(52, 211, 153, 0.2);
}
/* Status: pendente */
.sla-duv-pend {
  background: rgba(251, 191, 36, 0.1);
  color:      #FBBF24;
  border:     1px solid rgba(251, 191, 36, 0.2);
}

/* Badge SLA na tabela de dúvidas */
.sla-duv-sla-badge {
  display:       inline-flex;
  align-items:   center;
  gap:           4px;
  padding:       3px 8px;
  border-radius: 99px;
  font-size:     11px;
  font-weight:   600;
  font-family:   'Archivo', sans-serif;
}
.sla-duv-sla-badge.sla-ok   { background: rgba(52, 211, 153, 0.1);  color: #34D399; }
.sla-duv-sla-badge.sla-warn { background: rgba(251, 191, 36, 0.1);  color: #FBBF24; }
.sla-duv-sla-badge.sla-bad  { background: rgba(248, 113, 113, 0.1); color: #F87171; }

/* Tag de grupo na tabela de dúvidas */
.sla-duv-grupo-tag {
  display:       inline-block;
  padding:       2px 6px;
  background:    rgba(167, 139, 250, 0.1);
  border:        1px solid rgba(167, 139, 250, 0.2);
  border-radius: 3px;
  font-size:     10px;
  color:         #A78BFA;
  font-family:   'Archivo', sans-serif;
  white-space:   nowrap;
  max-width:     120px;
  overflow:      hidden;
  text-overflow: ellipsis;
}

/* Paginação da tabela de dúvidas */
.sla-duv-pagination {
  display:         flex;
  align-items:     center;
  justify-content: center;
  gap:             12px;
  margin-top:      12px;
  padding:         8px 0;
}
.sla-page-btn {
  width:         30px;
  height:        30px;
  border:        1px solid var(--mc-border, #1E293B);
  border-radius: 4px;
  background:    transparent;
  color:         var(--mc-text-secondary, #94A3B8);
  font-size:     11px;
  cursor:        pointer;
  display:       flex;
  align-items:   center;
  justify-content: center;
  transition:    border-color 0.14s, color 0.14s;
}
.sla-page-btn:hover:not(:disabled) { border-color: #2DD4BF; color: #2DD4BF; }
.sla-page-btn:disabled { opacity: 0.3; cursor: not-allowed; }
.sla-page-info {
  font-size:  11px;
  color:      var(--mc-text-secondary, #64748B);
  font-family: 'Archivo', sans-serif;
}

/* SLA nulo na tabela de dúvidas */
.sla-duv-sla--null {
  color: #334155;
}

/* ── Print: aba SLA ─────────────────────────────────────────────── */
@media print {
  .sla-filter-bar,
  .sla-loading-screen,
  .sla-error-screen,
  .sla-modal-overlay,
  .sla-toggle-btn,
  .sla-cat-pills,
  .sla-grupo-pills { display: none !important; }

  .sla-modal-obs,
  .sla-modal-pend { max-height: none; overflow: visible; }

  .sla-page { padding: 0; }
}

/* ── Responsivo ─────────────────────────────────────────────────── */
@media (max-width: 768px) {
  .sla-filter-row    { flex-direction: column; }
  .sla-search-group  { min-width: 100%; }
  .sla-filter-actions { margin-left: 0; }
  .sla-modal-overlay { padding: 8px; }
  .sla-modal         { border-radius: 8px; }
  .sla-modal-header,
  .sla-modal-body    { padding: 14px 16px; }
}